Question 1

How do I order from you?

Accepted Answer

Each order is meticulously crafted exclusively for you, we encourage you to submit a form on our 'Contact Us' page. Upon receiving your form, we will follow up with additional questions to initiate the collaboration process, working towards bringing your unique vision to life through a custom design.

Throughout this personalized journey, we'll actively engage with you to comprehend your vision, cater to your specific needs, and furnish you with a personalized quote. Simple proofs will be presented for your approval before we transform your vision into reality. Let's collaborate to create something truly special for you.

Question 2

How are your signs made?

Accepted Answer

We exclusively employ 1/4" thick acrylic in crafting our signs, ensuring a luxurious, substantial feel and a visually impeccable finish. This premium choice not only enhances the overall aesthetic but also guarantees heightened durability.

All our acrylic signs undergo a meticulous process involving the application of outdoor-grade vinyl. This material choice not only prevents fading or bleeding but also renders the signs completely waterproof and resistant to adverse weather conditions. They withstand the elements with grace, making them ideal for rainy days, and any cleaning necessary from touchy guests or sticky little fingers. Your sign will retain its brilliance and resilience, making a lasting impression in any setting.

Question 3

How are your frames made?

Accepted Answer

Our frames are meticulously crafted using two high-quality 1/4" sheets of acrylic, providing a space for your art or photos in-between. Combining both sheets results in a thickness of 1/2", offering a substantial and elegant appearance. Each frame is custom-made to fit your artwork or photographs perfectly, ensuring a tailored fit for your unique pieces. Wall mounting hardware is included for your convenience.

Upon arrival, you'll notice that all acrylic sheets are protected by either a blue or brown film to prevent scratches. Prior to installation, we kindly ask that you remove this protective film to reveal the pristine clarity of your frame.

Question 4

When should I reach out to order?

Accepted Answer

The expected timelines for order fulfillment are contingent upon the nature of your order and the intricacy of the items. The timeline is influenced significantly by the time invested in collaborating on designs before finalization and the prompt receipt of payment. Generally, we aim to complete orders within 3-6 weeks. Your satisfaction remains our top priority, and we are committed to tailoring our processes to meet your specific needs and preferences.

Question 5

How much do you charge for your signs and frames?

Accepted Answer

You can discover our current pricing details on the "Pricing" page, accessible through the "About" section on our website. This page contains the initial pricing for signage and frames in various sizes. Additional options, including intricately detailed designs, custom-shaped acrylic, expedited service, and shipping, can be added to the base pricing. The final cost will be determined and shared through a customized proposal for each client.

Question 6

Do you accept Rush Orders?

Accepted Answer

Feel free to reach out to us with your preferred timeline for delivery, and we'll promptly assess our ability to expedite the process. Please note that rush order fees may be applicable.

Question 7

I'm in Houston, can I pick up my order?

Accepted Answer

While we don't provide pick-up services, we're delighted to offer complimentary hand delivery for orders over $250 if you're located in the greater Houston area. It's our way of adding an extra touch of convenience and personalization to your experience.

For orders under $250, you have the option to include hand delivery within the greater Houston area for a nominal fee, providing added peace of mind and convenience.

Question 8

How long does shipping take?

Accepted Answer

Upon the completion of your order, you can expect to receive an email containing your tracking number. Once we've marked your order as shipped, it is officially entrusted to the mail carrier for delivery. While we cannot provide an exact delivery date, please be assured that we are committed to ensuring your order reaches you in a timely manner. We kindly ask you to keep the estimated processing time in mind when making your purchase. Your understanding and patience are greatly appreciated.

Question 9

What if I provide the wrong shipping address?

Accepted Answer

All orders will be dispatched to the address provided during the order process. In the event of an incorrect address and if your order is still processing, please reach out to us promptly at woodpeckercreativestudio@gmail.com (woodpeckercreativestudio@gmail.com)to see if it is possible to make a correction.

Should an item be returned to us due to an incorrect address, the buyer will be responsible for all associated fees related to the return and subsequent re-shipping of the item. Your immediate attention to address accuracy is appreciated to ensure a smooth delivery process.

Question 10

How should I store my signs leading up to my event?

Accepted Answer

To ensure the pristine condition of your signs, please be aware that all signs come encased in a clear protective wrap. It's advisable to keep them wrapped until your event to prevent any potential scratching, fingerprints, or dust accumulation. In the event you need to transport the signs and remove them from the wrap, make an effort to re-cover them for added protection.

For hand-painted signs, please refrain from stacking them directly on top of each other without a protective layer in between, as certain temperatures can occasionally cause them to stick. Ideally, keep them individually wrapped or in the manner in which they were originally packaged to maintain their quality.

Question 11

How do I clean my signs?

Accepted Answer

For cleaning your signs, we recommend using clean, lukewarm water and a soft, nonabrasive, non-linting cloth, such as a microfiber cloth, to gently wipe the surface. Please refrain from using alcohol or spray glass cleaner, as these substances can potentially cause damage to the acrylic material.

Question 12

Do you accept returns?

Accepted Answer

Given the unique and personalized nature of our handmade products, we regret to inform you that we are unable to accept cancellations or returns. We encourage you to carefully review our processing times and verify your order details for accuracy before making a purchase. Your attention to these details ensures a seamless and satisfactory experience with our crafted products.

Question 13

My order was damaged in transit, what should I do?

Accepted Answer

We sincerely apologize for any inconvenience! While we take great care in packing our orders, occasional damage during transit can occur. To assist you promptly, please reach out to us with a photo and a description of the damage. Your satisfaction is our priority, and we are committed to resolving the issue to your complete satisfaction.

Question 14

I received my order, and it is incorrect. What should I do?

Accepted Answer

If you've received an item with incorrect details or a personalized item that doesn't match your order, please get in touch with us immediately. We're committed to making it right, and your satisfaction is our top priority. Please contact us at woodpeckercreativestudio@gmail.com. Given the time-sensitive nature of event-related items, we kindly ask that you reach out within 48 hours of receiving your order. We appreciate your prompt communication to allow us to address and rectify any issues promptly. Your happiness with your purchase is of utmost importance to us.